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Terms & Conditions

Thank you for visiting The Pharmacy at Trillium Health Online!

This page provides important information about our website and our Terms of Use. Read this agreement carefully and completely before using this site. By using this site and the links accessible through this site, you expressly agree to be bound by this agreement. These terms, conditions, and policies apply solely to the use of, and do not extend to any affiliated sites or links to third parties.

These terms constitute an agreement between you and Trillium Health Pharmacy governing your use of this website. Trillium Health Pharmacy reserves the right to amend these terms at any time, for any reason and without notice, including the right to terminate the service or any part of the service.


Our commitment to privacy
Your privacy is important, and Trillium Health Pharmacy has designed a strict Privacy Policy that protects our user's information. We do not share your information with anyone without your permission (unless required by law enforcement.) To learn more about how we protect the privacy of the personal information in your account, please visit our Privacy Policy.

Trillium Health Pharmacy makes no guarantees, expressed or implied, on how soon you will get your delivery. While we strive to complete all refill orders the same day, we recommend ordering delivery refills 5 days prior to taking your last dose, to ensure no interruption in your medication regimen. In most cases, this will allow time for staff and your doctor's office to process refill or prior authorization requests if necessary. Things that could effect processing time for your order include: when there are no refills left on a prescription when a prescription has expired when authorization is required by either your provider or insurance carrier, issues with your insurance coverage or pharmacy inventory.

There may be restrictions on delivery based on your address and insurance. Please note Trillium Health Pharmacy can only deliver to the following states: New York, Florida, Illinois, Massachusetts, New Jersey, New Hampshire, North Carolina, Pennsylvania, Rhode Island.

Controlled Substances
As required by New York State Trillium Health Pharmacy must report daily on the dispensing of all controlled substances. We are required to report this information based on the date the medication was picked up from the pharmacy or delivered to the customer. This is not always the same day the prescription was ordered or billed to your insurance but will be the date used in determining when the controlled substance can be refilled.

Your medical provider checks the State database each time a prescription for any controlled substance is written to see when it was last received from any pharmacy. Prescriptions will NOT be written if they are too early. Our pharmacy will not fill prescriptions early. As long as you take your medications as prescribed you will not run out.

If you have any questions or concerns, please speak to one of our pharmacists.

Electronic Communications
When you send emails to us, you are communicating with us electronically and consent to receive return communications, if any, from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Links to Third Party Sites contains links to websites owned or operated by third parties. Such links are provided for your convenience only. We do not control such sites and are not responsible for their content. The fact that we provide a link does not mean that we endorse, authorize or sponsor that site. We reserve the right to terminate a link to a third-party site at any time.

Trademark and Copyright Notice
All the content on this site is subject to trademark, service mark, copyright, and/or other intellectual property rights held by Trillium Health Pharmacy. All title and full intellectual property rights protected by U.S. or international copyright laws are reserved for any materials downloaded or otherwise received from this site. Any trademark or copyright notices may not be deleted or altered in any way. Trademarks and copyrights may not be used in connection with any third-party products or services.

Trillium Health Pharmacy owns all the content on this website, including text, graphics, legends, customized graphics, original photographs, data, images, titles, button icons, logos, designs, words or phrases, page headers, and software as well as the design, coordination, arrangement, enhancement, and presentation of this material.

You may use the content on our website only for your own personal, non-commercial shopping and information purposes. Copying, publishing, broadcasting, modification, distribution or transmission in any way without the prior written consent of Trillium Health Pharmacy is strictly prohibited. You agree not to interrupt or attempt to interrupt the operation of the Site in any way.

Your Obligations
You agree to use this site only for lawful purposes. Any conduct by you that, in our sole discretion, restricts, inhibits, or interferes with the ability of any other user to enjoy this site will not be tolerated, including by means of hacking or defacing any portion of this site, or by engaging in spamming, flooding, or other disruptive activities. You are strictly prohibited from communicating on or through this site any inappropriate material of any sort. We reserve the right to terminate or suspend your access to and use of this site, or parts of this site, without notice, if we believe, in our sole discretion, that it is in violation of any applicable law or it is harmful to our interests or the interests, including intellectual property or other rights, of another user or other third party partners, affiliates, sponsors, providers, licensors, or merchants.

With respect to Your Account, you agree to provide true, accurate, current, and complete information about yourself. It is your responsibility to maintain and promptly update this account information to keep it true, accurate, current, and complete. If you provide any information that is fraudulent, untrue, inaccurate, incomplete, or not current, or we have reasonable grounds to suspect that such information is fraudulent, untrue, inaccurate, incomplete, or not current, we reserve the right to suspend or terminate your account without notice and refuse any and all current and future use of this site. Because any termination of your access to the site may be effected without prior notice, you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or this site. Furthermore, you agree that we shall not be liable to you or any third party for any termination of your access to your account or this site.

When you create an account, you will be asked to supply a User ID and password. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur in connection with your password or account. You agree to immediately notify us of any unauthorized use of either your password or account or any other breach of security. You further agree that you will not permit others, including those whose accounts have been terminated, to access this site using your account or User ID.

These terms, conditions, and policies are effective until terminated by either party. If you no longer agree to be bound by these terms and conditions, you must cease your use of this site.

Warranty Disclaimer
Our website content is provided on an “as is,” “as available” basis, without representations or warranties of any kind. To the full extent permitted by law, trillium health pharmacy disclaims all representations and warranties, either express or implied, including, but not limited to, warranties of title, merchantability, fitness for a particular purpose, and for any merchandise offered on this site. This disclaimer does not apply to any product warranty offered by the manufacturer of the item.

Trillium Health Pharmacy shall not have any liability or responsibility for any errors or omissions in the content of this site. Nor represent or warrant that the information on this site is accurate, complete, reliable, useful, timely or current or that the website will operate without interruption or error.

Trillium health pharmacy does not endorse or make any representations or warranties about the options or other service or data you may access, download or use as a result of the use of the information contained on this site, or about any third party sites you may link to through

To the maximum extent permitted by applicable law, in no event shall trillium health pharmacy or its suppliers or vendors be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages, or any damages whatsoever, resulting from any loss of use, loss of data, loss of profits, business interruption, litigation, or any other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability, or otherwise arising out of or in any way connected with the use or performance of this site, with the delay or inability to use this site, or with the provision of, or failure to make available, any information, services, products, materials, or other resources available on or accessible through this site, even if advised of the possibility of such damages.

Your use of is at your sole risk and if you are dissatisfied with the service, it's content or with these terms and conditions, your sole and exclusive remedy is to discontinue using